Customer Service In-House Training
Learn ways to be more effective, more confident and more dynamic in communication.
“This has to be the best customer services training I have ever attended. The course was made fun and I felt comfortable enough to participate and enjoyed it. I thought it would have been boring, but the scenarios and role play implemented the learning process.”
The Customer is Always Right
But that’s not always true right?
Win/Win situations let everyone go away feeling right.
Add real value to your organisation.
Raise Customer Service to exceptional levels.
Tailored Customer Service Training
Customer Service as part of an in-house Training Programme helps give delegates a ‘fair’ advantage when dealing with customers, gaining immediately usable skills which increase their confidence in creating two-way relationships, the keystone of excellent customer care.
In general, if a customer has a problem, and you deal with it with real care and grace, you have a customer for life.
See What We Can Do For You
If you like what you’ve seen and would like to know more please contact our team.
Tailored to Your Issues
Creating excellent customer service is far easier than you might think, and we have a superb track record of not only providing excellent customer service training for our clients but also of providing it ourselves.
Our Tailored Customer Service Training comes in many formats, from one-to-one through to fully tailored company-wide programmes.
We can run training at your premises, any third-party venue or at our own London Training Suite at the Business Design Centre in London.
In-House Tailored Programme
Customer Service Training can be part of an In-House bespoke programme.
We work with:
- Front Line Staff
- Team leaders
- Support (or back-office) staff
- Line Managers
- Senior Leaders
- Volunteers
- Call Centre Staff
- Help Desk Staff
- Customer Complaints Department
These are hard times for most businesses.
It may very well be time for your organisation to make sure that you and your people have the skills and confidence to represent your organisation and brand at the highest level.
Customers are counting the pennies and looking for better value for money.
But better doesn’t necessarily mean cheaper.
For many, it means reliable, cost-effective, well-supported service.
Customer Service Training is for:
All customer-facing personnel.
If you give everyone who has any opportunity to interact with a customer basic training, you will introduce the beginnings of a customer service culture across the organisation.
In-House Tailored Communication Skills Training
- We create unique in-house tailored training programmes for businesses.
- We design these programmes around specific needs and within budget.
- Have a look at the possible combinations of elements in a Communication Skills programme below.
