Spoilt for Choice? Customer Service
- Communication Skills
Whether it’s restaurants, hotels, construction companies, financial institutions, or training companies – We really are spoilt for choice!
- Blog
Resources
7 Pieces of Advice to Calm Presentation Nerves
- Self Confidence
- Presentation
Even those with nerves of steel may feel they are facing a deep abyss when having to give a presentation!
- Blog
Mindfulness Top Tips
- Wellbeing
Less stress, less anxiety, a happier outlook, a healthier body, and a more peaceful, calmer inner life!
- Tips
Bad Customer Service: Once was more than enough, thank you
- Customer Service
Places or people that never keep their word and who wouldn’t know what exceeding expectations even looked like!
- Blog
The Labour Party Leadership: Sense and Nonsensibility
- Leadership Development
The Labour Party, in its current Leadership skirmish, looks like a very large dysfunctional family!
- Blog
Mindfulness vs Mindlessness
- Wellbeing
We can guarantee that pretty much anyone who drives has had the experience of arriving somewhere and, having driven on autopilot, can’t really recollect the journey.
- Blog
Brexit, Change and Human Nature
- Change Management
Hey guys! You forgot about Human Nature! You also forgot about how change works!
- Blog
Brexit: Communication of Catastrophe
- Communication Skills
I really dislike the word Brexit. We’re All Going to Die – It’s a Communication Catastrophe!
- Blog
Negotiating 7 Top Tips
- Negotiation
Consider Negotiation as a game and use these negotiating tips to help you play your best hand!
- Tips
What Is Resilience At Work?
- Resilience
The ability to manage everyday stresses and pressures plus the unexpected stuff that can ambush the best of us!
- Blog
Resilience Top 7 Tips
- Resilience
Whether you have a high resilience factor or a low one, there are things you can do to build your resilience!
- Tips
National Storytelling Week
- Storytelling
Use storytelling elements to make you more appealing, approachable, and accessible!
- Blog
Storytelling – Finding Common Ground
- Storytelling
It takes very little to create common ground and we know that storytelling is one of the best ways to achieve that.
- Blog
Preparing for Christmas – Ten Top Tips
- Conflict
- Resilience
It’s Time to Prepare for Christmas. Don’t leave it too late – again!
- Tips
PowerPoint: It’s You They’ve Come To See
- PowerPoint
No one comes out of a presentation saying Wow that was a blinding PowerPoint!
- Article
Storytelling: Bringing Your Stories to Life
- Storytelling
The idea of bringing your stories to life and using stories to make a good business case is catching on and we couldn’t be happier!
- Article
Customer Service: Is the Customer Always Right?
- Customer Service
The perceived wisdom is that the customer is always right.
- Blog
Communication: Active vs Passive Choosing
- Communication Skills
Remember a time you made what we here at Impact Factory call an active choice?
- Article
Preparing for Project Management
- Project Management
Learn better project management communication skills and be really clear that people know what is expected!
- Blog
Active Listening Communication Skills 101
- Active Listening
Most people don’t listen in order to understand. They listen in order to reply!
- Blog
Business Networking Events: Beam Me Up Scotty
- Networking
Start by helping others to feel comfortable. Don’t try to sell anything. Smile a lot.
- Blog
Project Management Team Motivation
- Project Management
- Self Motivation
At the beginning people generally have a lot of enthusiasm. So how do you maintain that good feeling?
- Blog
Overt and Covert Influencing
- Influencing
If you can distinguish between the two, you will have more say over the possible outcomes!
- Article
Have a chomp of Impact Factory
Come along for a 90 minute experience of our dynamic Professional Personal Development work!
- About Impact Factory
- Blog
