Nothing to Say? Say Nothing
- Communication Skills
If you don’t have anything of value to add the smart move is to say nothing!
- Article
Resources
Ten Tips for Cross-Cultural Communication
- Culture
- Communication Skills
Cross-cultural communication can be a tricky business.
These basic tips can go a long way in minimising misunderstandings and maximising your cross-cultural communication skills.
- Tips
The Art of Modern Communication
- Communication Skills
Modern technologies and the ever-growing web are making communication around the world possible in a matter of seconds.
- Article
The Importance of Strong Communication Skills
- Communication Skills
Strong communication skills are one of the most important traits employers are looking for!
- Article
The Seven Barriers to Communication
- Communication Skills
Communicating is straightforward.
What makes it complex, difficult, and frustrating are the barriers we put in the way.
- Article
Improve Communication – Top Ten Skills
- Communication Skills
Here you will find the top ten easy-to-apply skills to improve communication in both your work and life.
- Tips
What's Your Communication Quotient?
- Communication Skills
Forget EQ! These days it’s your CQ that matters…your Communication Quotient!
- Article
Customer Service Tools
- Customer Service
Good customer service can make or break a company. It should be the number one priority of any business!
- Article
Customer Relationship Marketing
- Business Development
A proven way of increasing your sales and the customer conversion rate of your prospects and leads.
- Article
Empower Your Employees for Great Customer Service
- Customer Service
- Empowering
Give staff the authority to make decisions and take appropriate actions without first seeking approval from others!
- Article
Customer Service – Three Simple Steps!
- Customer Service
These three steps will save you tens or even hundreds of thousands in consultants fees. Easy!
- Tips
Good Customer Service Culture
- Customer Service
Whatever you do, do it with a positive attitude. If you don’t enjoy what it is you do, then do something else.
- Article
Customer Service Has Moved Towards Customer Care
- Customer Service
A truly service-driven economy is really a customer care economy!
- Article
Customer Service Perspective
- Customer Service
A Customer Service Perspective is all about having a relationship with your customers rather than seeing them as a trial to get through!
- Article
Delivering Great Customer Service – 10 Tips
- Customer Service
People will remember what you or your employees have done or not done.
- Article
Establishing a Customer Service Culture
- Customer Service
Eight critical steps to establish a customer service culture. Find Customer Service Training in London.
- Article
How To Deal With A Difficult Customer
- Customer Service
Handling difficult customers can be challenging, but it’s well worth mastering the negotiation skills required to win their loyalty.
- Article
Keys to Providing Good Customer Service
- Customer Service
It is so important that you nourish your customers and make them feel that they count.
- Tips
Motivating Customers to Speak Out
- Customer Service
Everyone gives lip service to customer service, but some do practice extraordinary customer service!
- Article
Top 10 Customer Service Tips
- Customer Service
Focus on the customer rather than yourself for greater business benefit
- Article
What Do Your Customers Really Want?
- Customer Service
Like a best friend, your just-right customer wants what you do, the way you do it, not what you think you need to do to compete!
- Article
Creativity and Innovation Management Competencies
- Creativity
Creativity and Innovation are often used interchangeably, yet they are (and should be) separate and distinct.
- Article
Innovation: Thinking Outside The Box
- Innovation
The “box” is the normal way of doing things and looking at things. It is the assumptions that almost everyone involved is making.
- Article
Organisational Structure, Creativity, Innovation
- Creativity
An organisation’s structure can inhibit or foster creativity and innovation.
- Article
