Good Customer Service Culture
Whatever you do, do it with a positive attitude. If you don’t enjoy what it is you do, then do something else.
How to develop a Good Customer Service Culture
I recently attended a seminar on Good Customer Service.
My expectations were that it would be filled with customer service tips to help employees develop a better customer service perspective.
Customer Service Seminar
My expectations were blown away.
The gentleman who led the seminar was fantastic.
I thought I would share one of the topics covered during the seminar as it applies to everyone no matter what you do for a living.
“Quality Customer Service is ATTITUDE” was the title of one section of the seminar.
Positive Attitude
Whatever you do, do it with a positive attitude.
If you don’t enjoy what it is you do, then do something else.
Life is too short to be miserable at a job you hate. A great customer service culture needs people who love their work.
Think of it this way, let’s assume you start working at the age of 22 and retire at the age of 65.
That would mean you will have worked for 43 years.
During that time, even if you took 2 weeks off every year for a vacation, you would still have worked 10,578 days as opposed to having 4,482 days off.
That means you will have worked 58% of your life for 43 years!
Do Something You Love
Why in the world would you spend over half of your life doing something you hate?
The speaker related the following story to illustrate how you can enjoy anything with the right attitude.
He is from a small town in South Georgia.
At a local barbecue restaurant where he frequently goes with his wife and granddaughter, the same man worked as a volunteer greeter for years.
Every time he walked into the restaurant with his granddaughter, the greeter always greeted them in an enthusiastic way and always remembered his granddaughter’s name.
This really delighted his granddaughter.
They had a cracking customer service culture.
He Was Just a Greeter
Recently, the man passed away. By the world’s standards, this man was a nobody. All he did was enthusiastically greet people at the door of a barbecue restaurant.
However, at his funeral, a huge line of Georgia State Patrol cars was lined up and leading the funeral progression.
The reason…
The restaurant was a frequent stop for the patrolmen while on duty.
He touched their lives so much that they all wanted to be there at his funeral.
In short, a good customer service culture is one that is nice to people and treats them the way you would want to be treated. Sound familiar?
Remember the golden rule: Do unto others as you would have them do unto you.
Good luck and make it a great day!
This article was contributed by J. Anthony
Good Customer Service Culture
Impact Factory runs
Tailored Customer Service Training
and
Fully Designed Licensed Accredited
