Customer Service Perspective
A Customer Service Perspective is all about having a relationship with your customers rather than seeing them as a trial to get through!
Seeing your business from a customer service perspective
Ever get the feeling from your ____________________
(fill in the blank as appropriate: bank, supermarket, garage, local council, hospital, etc.)
That they’d be much happier if they didn’t actually have customers?
That as a customer you’re a nuisance rather than an asset?
People Who Serve
Sometimes it feels as though some of the people who serve us are dedicated to the provision of poor customer service. Or if they have it seems as though it means we’re there to serve them.
Uninterested, uninformed, impatient, or reading from a script that doesn’t take into account our individual (and sometimes quirky) needs.
OK, we’re probably exaggerating here.
The Battle to Get Service
But we know just how frustrating it can be when it feels as though we’re in a battle to get what we want from our phone company, gas supplier, bakery, clothes shop, or insurance company.
Call centres, in particular, seem to bring out the worst in most of us.
On the other side, we’re equally sure that customers can be a right pain in the bum at times.
They can be demanding, inconsiderate, rude, and unappreciative of all the work it takes to run a business.
The Customer Is Always Right
Whoever said: “The customer is always right”? They can’t be. Well somewhere in the middle of these two opposing experiences lies good customer service.
To deliver it, we need to have the necessary skills to make people feel looked after and listened to. For example, have a look at some of these valuable customer service tips.
Acknowledge Good Customer Service
As customers, we have a responsibility to give acknowledgment when things are done well instead of taking them for granted; we need to show some patience and be really clear in the way we ask for what we want.
Most importantly from both perspectives is that all of us have to develop the ability to see where the customer is coming from.
Our two points of view are simply not the same and wishing the other person would just see it our way won’t work.
Brilliant Customer Service Perspective
The interesting thing as far as we’re concerned is that it’s not all that difficult to achieve brilliant customer service.
A customer service perspective is all about having a relationship with your customers (even if it’s simply selling them a pair of socks), rather than seeing them as a trial to get through.
The aim is for people to love coming back and who will even forgive you your mistakes because they think you and your company are terrific.
And guess what?
The customer is always right, but then, so are you.
Customer Service Perspective
Impact Factory runs
Tailored Customer Service Training
and
Fully Designed Licensed Accredited
