Conflict Management Course
You will learn to change what you do, what you say and how you say it, in order to create better outcomes with a range of conflict management techniques.
- Maximum 8 Delegates
- Two Trainers per Course
- Money Back Guarantee
Excellent - built around what I and other attendees needed, sharing useful structures and practice opportunities to help us think about conflict management in a more structured way, and give tools to work on!
This course helps you with
Working With Difficult People
Using Honesty And Agreement
Conflict Risk Assessment
Turning Arguments And Ongoing Conflicts Into Discussions
Defusing Blame
Dealing With Strong Feelings
Delivering Bad News
Feeding The Solution
Choosing Appropriate Conflict
Creating Win-Win Outcomes
Achieving Resolutions Through Conflict Management Techniques
This course is only available as one-to-one skills training.
Please contact us to discuss further options.
- Call +44(0)20 7226 1877
- Email enquiries@impactfactory.com
Location
London Training Rooms,Suite 121
Business Design Centre,
52 Upper Street,
London, N1 0QH
On this conflict management training course, we use a mixture of theory and practical exercises in scenario-based conflict management training designed to help you resolve conflict.
You will learn to change your responses in conflict situations: what you do, what you say, and how you say it, in order to create better outcomes as a team leader.
Even if you don’t always get the results you want, our conflict resolution training will help you to be more in charge of what happens.
Course Benefits
This Conflict Management Course is limited to 8 delegates ensuring personal attention to everyone on the course.
2 quality trainers per group means a total focus on you.
Conflict Management Course
DAY ONE:
Learn to change what you do and say to create better outcomes
- Difficult Conversations
- What is Conflict For?
- Resolution
- Maintaining Relationships
- Dealing with Conflict
- Moment of Choice
- Difficult People
- What Might Happen?
- Where Are You Difficult?
- Avoidance
- Moving Forward
- Their Point of View
- Emotion vs Objectivity
- Empathy
- Avoiding Blame
- Hidden Agendas
- Difficult Messages
- Maintaining Relationships
- Diffusing Phrases
- Letting Go
CPD Accredited Course
All our Conflict Management Courses are evaluated and accredited to ensure they are the highest quality, offering the best professional tuition possible.
This course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.
You will receive a Certificate of Completion at the end of the programme.
A total of 6 (SIX) hours CPD study will be completed for this course.
Ongoing Support Service
- Email and telephone access to both of your trainers.
- You will also have access to the Conflict Management post-course web page, giving access to the extensive material and imagery including:
- Handouts used during the course
- New supportive material
- Impact Factory PDF documents
- Recommended reading and links to our favourite videos
Why Choose Impact Factory?
We provide a learning platform that is tailored to your professional growth, no matter your level of experience. Your training course will cover the topics in a fun and engaging way, delivering high-level concepts in a fresh, engaging way that is accessible to everyone.
Some of the reasons we believe in our ability to deliver you success:
- 5 Star rating on Google, from professionals just like you.
- 4.8/5 For Customer Experience and 4.9/5 For Our Product On Feefo, from verified individuals.
- A diverse delivery team, each bringing a unique delivery method.
- Frequently sold-out workshop sessions.
- A wealth of case studies.
- CPD Accredited Course
- A track record of delivering value for organisations through the empowerment of their people.
