Interpersonal Skills Training
Build more assertive teams: foster clear communication, set expectations, and create a positive environment!
Interpersonal Issues can form a significant part of a tailored programme.
We offer key techniques to deal with
- Bullying
- Confrontation
- Difficult People
- Concerns about not being liked
- Fear of offending others
- Setting effective boundaries
- Being able to say no when needed
A culture where being ‘nice’ is applauded and encouraged can get people into difficulties when they need to be a bit tougher or more assertive with clients or customers.
Staff might need help to be clearer and more assertive with your customers without alienating them.
And bullying-like behaviour will need some of your people to be able to deal with this more effectively.
These courses help you with
- Dealing with Feelings
- Setting Boundaries
- Giving Clear Messages
- Closing Conversations
- Increasing Confidence
- Managing Your Anger
- Difficult People and Situations
- The Art of Saying ‘No’
- Managing Conflict
Interpersonal Tailored Training
Interpersonal Skills as part of an in-house Tailored Training Programme will focus on the skills and attributes the delegates already have. We then work on using these skills to develop more assertive behavior.
Working in small groups, two experienced facilitators use game-play, role-play, and other experiential processes to get each individual to see exactly what is possible for them to achieve.
Tailored to Your Issues
Tailored specifically to each group “The Art of Saying No” is Assertiveness Training designed to reach the issues ordinary assertiveness training can’t touch.
One and Two-Day Assertiveness Courses
Stand up for Yourself – Increase your ability to handle others Feel better about Saying No!
The focus of this assertiveness programme is about making choices and understanding that you have more choices than you think.
It’s a practical assertiveness course that will help you feel more confident in your ability to deal with aggressive people and avoid those angry outbursts when you are pushed too far.
We look at how you can make easy changes in your behaviour so that you will no longer feel pressured into doing things you’d rather not do.
The two-day course covers all the material from the One-Day Assertiveness Training, plus it gives you more time to practise new behaviours, tools, and techniques.
This is the original too nice for your own good assertiveness programme.
One and Two-Day Personal Impact Courses
These Courses Help You With
- What Makes An Impact?
- Your Impact On Others
- When It Doesn’t Go Well
- Your Ability to Influence
- Rules and Conventions
- Speaking Your Mind Without Offending
- Verbal and Non-Verbal Communication
- Setting Clear Boundaries
- Appropriate Assertiveness
- Difficult People and Situations
One-to-One Skills Training
All the skills we help develop here at Impact Factory are available to you individually in a one-to-one skills training. A remote two-hour personalised coaching session.
This two-hour session is pre-arranged with a conversation about what you are looking to achieve.
It will be an intense and highly personalised experience, crafted around your needs and designed to maximise the potential of your existing skills.
Your one-to-one skills training session will be led by one of our highly experienced training consultants who regularly works with this skill set.
This close personal attention can sometimes be more useful than a one-day course.
