Telephone Techniques In-House Training
Help your staff raise their awareness of the impression they make on the phone and keep them on the front foot!
“I really enjoyed the course – it was so helpful in so many ways! Both facilitators were fantastic, really welcoming and engaging. Thank you again for such a worthwhile and valuable day!”
Give your frontline staff a telephone techniques programme that will enable them to use the phone in an effective way.
They will learn how to create the impression you need by working on a variety of telephone situations.
They will gain an increased awareness about how to make the telephone a useful tool rather than a limiting one.
Tailored Telephone Techniques Training
Telephone problems happen because when you can’t see people’s faces poor communication and misinterpretations are far more likely.
Understanding what’s lost and how you come across when communication isn’t face-to-face will help head off problems before they happen. Add a few practical techniques and you’ll have something to try if you find yourself on the back foot.
Working in small groups, two experienced facilitators use game-play, role-play, and other experiential processes to get each individual to see exactly what is achievable for them.
Tailored to Your Issues
Our interactive in-house Telephone Techniques Training offers simple tools and techniques. It’ll help you raise their awareness of the impression they make on the phone and give them tools and techniques to keep them on the front foot.
Designed with you in mind, the training is tailored for each group or team of delegates so that you’ll always get what you came for.
In-House Tailored Programme
Telephone Techniques can form a significant part of a Tailored Communication Skills Programme.
We offer key techniques to deal with
- Creating a warm and professional telephone manner
- Taking excellent messages
- Handling an angry caller
- Building rapport to increase business opportunities
- Managing conference calls with ease
- Awareness of how you come across on the phone
- Understanding what’s lost when communication is not face-to-face
Perhaps someone is new to the office environment and needs help with basic telephone techniques, like how to create a warm and professional telephone manner and take excellent messages.
Or maybe more experienced people may be looking for help with the trickier areas of how to handle an angry caller or build rapport to increase business opportunities.
These days telephones bring new opportunities and challenges to the business world. Conference calls, for example, are commonplace but come with their own set of difficulties. A few simple techniques can help smooth over challenges and make conference calls easier to manage.
In-House Tailored Communication Skills Training
- We create unique in-house tailored training programmes for businesses
- We design these programmes around specific needs and within budget
- Have a look at the possible combinations of elements in a Communication Skills programme below
