Customer Service In-House Training
Learn ways to be more effective, more confident and more dynamic in communication
“This has to be the best customer services training I have ever attended. The course was made fun and I felt comfortable enough to participate and enjoyed it. I thought it would have been boring, but the scenarios and role play implemented the learning process.”
The Customer is Always Right (and so are you).
Creating Win/Win situations so everyone goes away feeling right.
At Impact Factory we offer outstanding tailored Customer Service training to add real value to your organisation and raise your customer care standards to an exceptional level.
Tailored Customer Service Training
Customer Service as part of an in-house Training Programme helps give delegates a ‘fair’ advantage when dealing with customers, gaining immediately usable skills which increase their confidence in creating two-way relationships, the keystone of excellent customer care.
In general, if a customer has a problem, and you deal with it with real care and grace, you have a customer for life.
Tailored to Your Issues
Creating excellent customer service is far easier than you might think, and we have a superb track record of not only providing excellent customer service training for our clients but also of providing it ourselves.
Our Tailored Customer Service Training comes in many formats from one-to-one through to fully tailored company-wide programmes.
We can run training at your premises, any third-party venue or at our own London Training Suite at the Business Design Centre in London.
In-House Tailored Programme
Customer Service Training can form a significant part of a tailored management skills programme.
We work with:
- Front Line Staff
- Team leaders
- Support (or back-office) staff
- Line Managers
- Senior Leaders
- Volunteers
- Call Centres Staff
- Help Desk Staff
- Customer Complaints Departments
These are hard times for most businesses.
It may very well be time for your organisation to make sure that you and your people have the skills and confidence to represent your organisation and brand at the highest level.
Customers are counting the pennies and looking for better value for money.
But better doesn’t necessarily mean cheaper.
For many, it means reliable, cost-effective, well-supported service.
Customer Service Training is for:
All customer-facing personnel.
If you give everyone who has any opportunity to interact with a customer basic training you will introduce the beginnings of a customer service culture across the organisation.
Exceptional Customer Service
Exceptional customer service is a large part of that good quality that people are willing to pay for even during hard times.
And more than ever, customers vote with their feet – it’s your job to create a welcoming, inviting environment (even on the phone, remember!) so people will want to stay.
“Acquiring new customers can cost five (5) times more than satisfying and keeping your existing customers.“
Smile and Wave
A great deal of effort can be saved by merely working on your attitude and demeanour.
If you look and sound welcoming you reduce the ability of even the most irate of customers to complain.
And a positive attitude
“I can help you with that”
Holds out the offer of a possible solution.
In-House Tailored Communication Skills Training
- We create unique in-house tailored training programmes for businesses
- We design these programmes around specific needs and within budget
- Have a look at the possible combinations of elements in a Communication Skills programme below
