Delivering Bad News Confidently
- Interpersonal Skills
- Empathy
Simple steps for calm and effective management of difficult situations
- Article
Interpersonal Skills Resources
Simple steps for calm and effective management of difficult situations
These skills are critical, regardless of the workplace hierarchy or industry you work in
It’s a bit like someone becoming an overnight success (to the rest of the world) after years of hard graft.
The skill is in providing the appropriate training to fit the group of people who are there at the time!
Improving or shaping children’s behaviour is easy if first, you can understand the purpose of their misbehaviour and then change your response.