Saving Face in Negotiations
- Negotiation
Learning negotiation techniques to deal with ‘face’ concerns in communication provides a powerful tool to improve relationships in all spheres of life.
- Article
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10 Tips To Negotiate Successfully
- Negotiation
If you don’t know how to negotiate properly, you’re wasting so much potential and losing tons of opportunities!
- Tips
Customer Service Tools
- Customer Service
Good customer service can make or break a company. It should be the number one priority of any business!
- Article
Customer Relationship Marketing
- Business Development
A proven way of increasing your sales and the customer conversion rate of your prospects and leads.
- Article
Empower Your Employees for Great Customer Service
- Customer Service
- Empowering
Give staff the authority to make decisions and take appropriate actions without first seeking approval from others!
- Article
Customer Service – Three Simple Steps!
- Customer Service
These three steps will save you tens or even hundreds of thousands in consultants fees. Easy!
- Tips
Good Customer Service Culture
- Customer Service
Whatever you do, do it with a positive attitude. If you don’t enjoy what it is you do, then do something else.
- Article
Customer Service Has Moved Towards Customer Care
- Customer Service
A truly service-driven economy is really a customer care economy!
- Article
Customer Service Perspective
- Customer Service
A Customer Service Perspective is all about having a relationship with your customers rather than seeing them as a trial to get through!
- Article
Delivering Great Customer Service – 10 Tips
- Customer Service
People will remember what you or your employees have done or not done.
- Article
Establishing a Customer Service Culture
- Customer Service
Eight critical steps to establish a customer service culture. Find Customer Service Training in London.
- Article
How To Deal With A Difficult Customer
- Customer Service
Handling difficult customers can be challenging, but it’s well worth mastering the negotiation skills required to win their loyalty.
- Article
Keys to Providing Good Customer Service
- Customer Service
It is so important that you nourish your customers and make them feel that they count.
- Tips
Motivating Customers to Speak Out
- Customer Service
Everyone gives lip service to customer service, but some do practice extraordinary customer service!
- Article
Top 10 Customer Service Tips
- Customer Service
Focus on the customer rather than yourself for greater business benefit
- Article
What Do Your Customers Really Want?
- Customer Service
Like a best friend, your just-right customer wants what you do, the way you do it, not what you think you need to do to compete!
- Article
