Top Tips for Excellent Customer Service
- Customer Service
Learn how to create Win/Win situations so everyone goes away feeling ‘right’ and returning for more.
- Podcast
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The Game of Negotiation
- Negotiation
Those who enjoy playing negotiation as a game tend to be the best negotiators by far!
- Podcast
Negotiation Win-Win: Does Compromise Get You There?
- Negotiation
So where does compromise come into it when compromising can often feel like giving in?
- Article
Customer Facing
- Customer Service
‘The Human Moment’: That moment when businesses actually come face to face with people rather than using technology to get their message across.
- Article
Tailored Training – Getting the Best from your People
- Business Development
Invest in technology, invest in AI, invest in new systems. All help. Invest in your people and they and you will thrive!
- Blog
Presenting with Confidence to Customers
- Customer Service
- Presentation
Use the ‘matching’ technique to deliver exactly what customers need
- Article
Pitching for Business
- Business Development
When it comes to getting yourself in front of potential new clients and strutting your stuff you really don’t get a second chance to make a good first impression.
- Article
Pitching To Win New Business
- Business Development
We all think we have unique selling points, better software, a better price, a more enticing deal, but in truth, no one has to buy from us.
- Article
10 Killer Job Interview Questions and Answers
- Interview Skills
Behind every interview question, there is a concern or another question.
- Tips
Curriculum Vitae – Selling Yourself
- Interview Skills
Think of your Curriculum Vitae as a kind of marketing document, an enticement so that people will read it and want to meet you.
- Article
Making A Good First Impression
- Networking
It takes an average of 1 to 10 seconds to make a good first impression.
- Article
How to Uncover The Interviewer's Hidden Needs
- Interview Skills
You need to sell yourself as the right person to satisfy that need by carefully formulating your interview answers.
- Article
Job Interview Skills – Going for a Job
- Interview Skills
You need to present yourself in the best possible light, no matter what your current work circumstances!
- Article
Self Disclosure
- Interview Skills
Self-disclosure is all about giving your interviewer more of a flavour of who you are rather than the dry facts of what you’ve done or even what you’re interested in.
- Article
Business Networking Skills
- Networking
You may have the greatest product or service to offer, but in terms of networking, people relate to people!
- Article
Effective Business Networking
- Networking
Each person you come into contact with is a potential person who may know of someone in the business or know of a job opening.
- Article
Exhibitions and Trade Shows
- Business Development
Visiting an exhibition can give you that awful feeling that you’re intruding into someone’s private club!
- Article
Social Networking in Business
- Networking
Cultivating business relationships and interact with other small businesses is often mutually beneficial and should not be underestimated.
- Article
Top 10 Business Networking Tips to Make a Great First Impression
- Networking
Networking events are about building relationships and not about seeing how many business cards you can acquire!
- Tips
An Ultimate Lifestyle Secret – The Power of Relationships
- Business Relationships
The success of working relationships is not whether there are conflicts or differences, but how they are dealt with!
- Article
Building Better Business Relationships
- Business Relationships
Unless you are isolated or living on an island populated only by yourself, you will interact with people every day of your life.
- Article
Building Successful Work Relationships
- Business Relationships
If you’re not having fun at work while playing in the same sandbox with co-workers, you’re not doing it right.
- Article
Avoiding and Accommodating in Negotiation
- Negotiation
The accommodating negotiator undervalues his own worth and accomplishments and places top priority on maintaining peaceful relations with others.
- Article
Negotiating – Have Easier Negotiations
- Negotiation
Changing your mind is part of being an idiosyncratic, real person, therefore negotiations can change in mid-stream and become something completely different from where they started.
- Article
