Miscommunication is the Norm: Why Does It Go So Wrong?
- Communication Skills
Many years ago we pinched a really good phrase from a BT initiative they ran back in the
1990s:
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Not Nice or Nasty – The Art of Saying No
- Assertiveness
Splitting the difference with assertiveness skills. You don’t have to be nasty, just a little less nice will do it!
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Communication. Presentation. Impact!
- Communication Skills
Achieve more in 2023 with two courses designed to transform the way you work
- About Impact Factory
- Blog
What is Assertiveness?
- Assertiveness
It’s not about being nasty – It’s more about becoming a little less nice in a calculated sort of way!
- Article
Eight Essential People Skills
- Communication Skills
The whole idea of being people skilled is knowing or finding how to bring out the best in others in any situation, rather than their worst.
- Article
How to Increase Your Influence at Work
- Influencing
How to make your ideas be listened to and discover the factors that make a good influencer
- Podcast
Assertiveness, David Mitchell and Impact Factory
- Assertiveness
“Could I be that assertive?” asked David Mitchell to himself before joining an Impact Factory session for his BBC programme on Manners.
- Podcast
Assertiveness: Why it’s Hard to Just Say No
- Assertiveness
It’s really hard to say no for a lot of reasons – reasons that unassertive people believe are true usually with very little evidence.
- Article
Communication: Gossip and the Rumour Mill
- Communication Skills
Rumours really are a form of gossip and humans do derive a great deal of pleasure from gossip, whether it’s about colleagues, pop stars, royalty or the neighbour across the road.
- Blog
Behaviour Change
- Influencing
Being able to change another’s viewpoint, or your own for that matter can be no small thing.
- Article
A Conspiracy to Keep People Small
- Self Confidence
- Personal Impact
Is there an unspoken agreement to behave ourselves and not make waves if everyone else does the same?
- Blog
Personal Impact
- Personal Impact
When it comes to individuals making an impact, personal impact, we think in terms of leaving something behind that wasn’t there before.
- Article
Personal Impact – Making the Impact You Choose
- Personal Impact
Lots of people say first impressions matter.
Indeed, the academics and psychologists who study this kind of stuff, say that people take about a nano-second to make up their minds on meeting someone new.
- Article
Personal Presence
- Communicating
What is it that gets people noticed in a memorable and positive way?
- Article
Body Language – Clusters of Behaviours
- Body Language
How often have you said to someone “how are you” to be met with “I’m fine” when everything about their body language and voice tells you that they are far from fine.
- Article
Body Language – Proxemics
- Body Language
It is the study of a set measurable distance between people as they interact, with the idea that we follow three space boundaries according to the following delineations:
- Article
Body Language – The Power of Eye Contact
- Body Language
Eye contact can make a big difference to our communication!
- Article
Body Language Skills
- Body Language
What is it that makes a person popular? Why is it that they always seem to get the job? Why are some people always sought after?
- Article
The Truth About Lying
- Body Language
The ability to sort fact from fiction is an important communication skill that can be learnt!
- Article
Aggressive Passive or Assertive?
- Communicating
- Assertiveness
If your words say one thing and your body language says another, people will remember and believe the non-verbal clues.
- Article
Assertive Behaviour
- Assertiveness
Gentle assertiveness is founded on tolerance and respect for others.
- Article
Assertive Communication – 5 Tips For Effective Use
- Assertiveness
Not only does assertive communication help us express our views and achieve goals but do so without hurting or alienating others.
- Tips
20 Helpful Assertiveness Tips
- Assertiveness
Twenty strategies and approaches to get your needs met in the most effective manner!
- Tips
Assertiveness – 5 Top Tips
- Assertiveness
Cut the waffle and get straight to the point – it will make a significant difference in the way you are perceived!
- Tips
