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  4. Customer Service Course

Customer Service Course

Build your confidence and create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact.

  • Maximum 8 Delegates
  • Two Trainers per Course
  • Money Back Guarantee

Read more reviews

Excellent course! It was structured to include all the attendees but also to give each one of us individual and constructive feedback. I came away with positive suggestions which I am endeavouring to apply to both my work and personal life.
Charlotte Arimatsu Head Nurse - The Village Vet Group

This course helps you with

  • Defining Good Customer Service

  • Finding The ‘Human Moment’

  • Dealing With Abuse

  • Gaining Confidence

  • Delivering A Positive Experience

  • Listening and Responding

  • Building Customer Loyalty

  • Handling Difficult Customers

  • Using Empathy

  • Taking Care Of Yourself

Open Course Brochure
Customer Service Course

+44 (0)20 7226 1877
CPD

This course is only available as one-to-one skills training.

Please contact us to discuss further options.

Location

London Training Rooms,
Suite 121
Business Design Centre,
52 Upper Street,
London, N1 0QH

How to find us

Manage your own feelings and behaviour while looking after your customers

This customer service training course is for anyone who has contact with customers, whether face-to-face, remotely, over the phone, or electronically.

It will build your confidence and enable you to create positive customer experiences, manage customer expectations, handle difficult or abusive customers, and make the most of every customer contact.

You’ll gain the skills you need to develop customer loyalty and we’ll teach you how to take care of yourself and feel confident in any customer situation.

Customer Service Course - Customer Service Training
Empowering Customer Service

If you are looking for In-House Customer Service Training for a group or teams, please see our

Tailored Customer Service Training Page

Course Benefits

This Customer Service Course is limited to 8 delegates ensuring personal attention to everyone on the course.

2 quality trainers per group means a total focus on you.

2 Trainers
per
8 Delegates
Interpersonal Skills Course in Action

Customer Service Course

DAY ONE:

Learn how to feel confident in any customer situation

  • Good Customer Service
  • Triggers
  • Understanding Customers
  • Empathy
  • Emotion vs Objectivity
  • Customer Service Scenarios
  • Moments of Truth
  • Customer Service Cycle
  • What’s The Payoff?
  • Defusing Phrases
  • Head and Heart
  • How Do I Let Go?

This is a Hybrid Course

All of our Hybrid courses can be attended either in-person or remotely. Your choice!

This stunning new ‘Hybrid’ technology makes Remote Learning feel like being there with everyone else in a supportive community!

Ideal for International Customers

Our Hybrid courses are the ideal choice for international customers who would like the quality of an intimate meeting and the convenience of remote learning.

Find out more
  • Zoom
  • Microsoft Teams
Hybrid Training

CPD Accredited Course

All our Customer Service Courses are evaluated and accredited to ensure they are the highest quality, offering the best professional tuition possible.

This course is suitable for corporate and public sector Continuing Professional Development Plans and Portfolios.

You will receive a Certificate of Completion at the end of the programme.

A total of 6 (SIX) hours CPD study will be completed for this course.

Ongoing Support Service

  • Email and telephone access to both of your trainers.
  • You will also have access to the Customer Service post-course web page, giving access to the extensive material and imagery including:
    • Handouts used during the course
    • New supportive material
    • Impact Factory PDF documents
    • Recommended reading and links to our favourite videos

Why Choose Impact Factory?

We provide a learning platform that is tailored to your professional growth, no matter your level of experience. Your training course will cover the topics in a fun and engaging way, delivering high-level concepts in a fresh, engaging way that is accessible to everyone.

Some of the reasons we believe in our ability to deliver you success:

  • 5 Star rating on Google, from professionals just like you.
  • 4.8/5 For Customer Experience and 4.9/5 For Our Product On Feefo, from verified individuals.
  • A diverse delivery team, each bringing a unique delivery method.
  • Frequently sold-out workshop sessions.
  • A wealth of case studies.
  • CPD Accredited Course
  • A track record of delivering value for organisations through the empowerment of their people.

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