Conflict Management Course
You will learn to change what you do, what you say and how you say it, in order to create better outcomes with a range of conflict management techniques.
- Maximum 8 Delegates
- Two Trainers per Course
- Money Back Guarantee
Excellent - built around what I and other attendees needed, sharing useful structures and practice opportunities to help us think about conflict management in a more structured way, and give tools to work on!
This course helps you with
Working With Difficult People
Using Honesty And Agreement
Conflict Risk Assessment
Turning Arguments And Ongoing Conflicts Into Discussions
Defusing Blame
Dealing With Strong Feelings
Delivering Bad News
Feeding The Solution
Choosing Appropriate Conflict
Creating Win-Win Outcomes
Achieving Resolutions Through Conflict Management Techniques
Call us: +44(0)20 7226 1877

This course is only available as one-to-one skills training.
Please contact us to discuss further options.
- Call +44(0)20 7226 1877
- Email enquiries@impactfactory.com
Location
London Training Rooms,Suite 121
Business Design Centre,
52 Upper Street,
London, N1 0QH
On this conflict management training course, we use a mixture of theory and practical exercises in scenario-based conflict management training designed to help you resolve conflict.
You will learn to change your responses in conflict situations: what you do, what you say, and how you say it, in order to create better outcomes as a team leader.
Even if you don’t always get the results you want, our conflict resolution training will help you to be more in charge of what happens.

Course Benefits
This Conflict Management Course is limited to 8 delegates ensuring personal attention to everyone on the course.
2 quality trainers per group means a total focus on you.

Conflict Management Course
DAY ONE:
Learn to change what you do and say to create better outcomes
- Difficult Conversations
- What is Conflict For?
- Resolution
- Maintaining Relationships
- Dealing with Conflict
- Moment of Choice
- Difficult People
- What Might Happen?
- Where Are You Difficult?
- Avoidance
- Moving Forward
- Their Point of View
- Emotion vs Objectivity
- Empathy
- Avoiding Blame
- Hidden Agendas
- Difficult Messages
- Maintaining Relationships
- Diffusing Phrases
- Letting Go